Operationally, the RFID technology has given the company new tools to provide a better customer experience, he said. “This is a whole new level of customer service that we're really excited about.” "We're able to easily monitor which games aren't being played as much and switch them out for new or more popular games,” Leverton said. Leverton, in a June interview at CEC headquarters, also said the new RFID technology is more hygienic than the tokens, which get pass through many young hands during the course of the day. “What we’re hearing from moms: ‘It’s clean,’” he said. The programmable cards also allow CEC to offer discounts during certain times of the day or the week, including "Unlimited Play” as part of the Chuck E. Cheese’s birthday packages and “Half Price Tuesdays,” when game prices are reduced to incentivize mid-week visits. In addition, the cards allow CEC to provide a loyalty program with rewards.Ĭhuck E. Cheese’s games still give out tickets that are redeemed for prizes. “Our guests have enthusiastically accepted the new cards as a replacement to tokens," said Mahesh Sadarangani, CEC’s senior vice president of strategic initiatives. "The benefits of Play Pass are endless, beginning with discounts and rewards we can program on the card, and no more token jams.”Įach restaurant that moves to the Play Pass system gets two card-balance readers and two self-service kiosks that accept tokens, currency and credit cards. The kiosks also allow guests to register, issue new game cards and provide card recharges. Load Chuck E.’s Play Pass card or Play Band with play time or points, and you’re ready for the arcade Cards and bands provide a more touchless experience and are easily reloadable, making it easy to keep track of your game plays and E-tickets. Parents and children can also keep track of their game-point totals and recover cards if they are lost, the company said.Ĭhuck E. Cheese's is not charging a fee for the Play Pass cards, but each unit sells coil bracelets so parents can attach the cards to their children’s wrists.Ĭhuck E. Cheese’s began testing the game cards in December 2014 in Killeen, Texas, and expanded the program in November 2015 to 40 restaurants. The company has been expanding the program to its company-owned restaurants this year.ĬEC Entertainment owns and franchisees 598 Chuck E. Cheese's and 144 Peter Piper Pizza stores in 47 states and 11 other countries and territories.Ĭontact Ron Ruggless at įollow him on Twitter: Dec. 2, 2016: This story has been edited to clarify the Play Pass locations are at company-owned units.
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