![]() When contacting us, please remember: to use the email address or the phone number you used to sign up for your Taptap Send account. Alternatively, you may also find our contact details as below. Click on the option to contact us directly. We aim to review your documents the same day, and if there's anything wrong, we will always inform you via email with a detailed explanation of what we need to receive. Simply open Menu in the Taptap Send app and select 'Support' to see all available options. What if there was an issue with the documents you sent? If you have already sent some documents and they were no all accepted, you can resend from the app, open the Menu and select "Upload other documents". Just follow the flow and let us guide you. You will receive a message directly in the app when you need to send documents. not a photocopy or a picture of a screen.not cropped (let us see the entire document!).Please make sure you send a copy that we can accept, to avoid unnecessary delays. Taptap Send General Validating your account & Sending documents Validating your account & Sending documents Documents we accept at Taptap Send. Keeping your money safe is our top priority, and we wanted to remind you of how we do this. No one likes sending documents so it's better to avoid unnecessary delays.Īny EU/CA/US ID card (or from any country to which we allow sending transfers to) Back to Taptap Send Submit a request Sign in Search. Yes Taptap Send is regulated and authorised to conduct money transmission in multiple countries around the world, uses state-of-the-art encryption technology to protect your payments and data in line with GDPR requirements and is fully PCI compliant. ⚠️ Please review that everything is correct before sending. Please send us a photo ID that is not expired and that shows: They will receive an SMS confirming the transaction. They will receive a screenshot with the above transaction details, confirm they are correct then Press OK. Enter the Agent number, the amount they wish to withdraw and their PIN. Go to their M-PESA menu, select Withdraw cash. ![]() We need to receive a selfie and proof of ID to lift the limits on your account. Give their phone number and show their original ID. ![]() Taptap Send really cares about its users' safety so we ask every user who has made a few transfers with us to verify the ownership of their account.
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